Moonwheel

Privacy Policy

Effective and last updated: October 17, 2026

This policy explains how Moonwheel (“Moonwheel,” “we,” “us,” or “our”) handles information when you use the Moonwheel mobile application, cast it to a TV, or contact support.

1. Information handled by Moonwheel

Information stored on your device

Moonwheel may save settings and app state locally, such as volume, favorites, selected music or ambient sounds, sleep-timer preferences, and which audio or visual files you downloaded. This information is used to remember your choices and provide offline playback. It is not uploaded to us by the current version of the app.

Content delivery information

When Moonwheel loads its content list, or when you download or stream content, it connects to our content-hosting provider, currently Cloudflare. As part of providing and securing that service, the provider may process standard network and request information such as your IP address, request time, requested file, and technical connection information. We use this processing only to deliver, protect, and maintain Moonwheel’s content service.

App updates

When Moonwheel opens, it checks for app updates through Expo’s update service (Expo, operated by 650 Industries, Inc.). The check sends technical information such as the app version, platform, and update version, and the service processes your IP address to respond. It is used only to deliver updates to the app.

Store purchases and subscriptions

If you purchase or restore a subscription, the store you installed Moonwheel from processes your account and payment information: Apple on iPhone and iPad, under Apple’s Privacy Policy, and Google Play on Android, under the Google Privacy Policy. We do not receive your name, email address, or payment-card details from the store.

We use RevenueCat, a subscription service provider, to confirm subscription status and restore purchases. RevenueCat receives a random, anonymous user ID created by the app, transaction and entitlement information (such as the product purchased, subscription status, and relevant transaction dates or identifiers), and basic technical information such as your IP address, app version, and device platform and operating-system version. RevenueCat handles this information on our behalf under its Privacy Policy.

Cast on TV

If you use Cast on TV, Moonwheel uses Google Cast to find compatible TVs and speakers on your local network and play Moonwheel on them. On iPhone and iPad this needs Local Network access, which the system asks you to allow. Google’s Cast software collects limited data by default to keep Cast reliable, which can include diagnostic and performance data, a device identifier, approximate location derived from network information, and how you use the Cast controls. This data is not linked to your identity by Moonwheel and is not used for advertising or tracking. Google handles it under the Google Privacy Policy.

The Moonwheel TV app that runs on your TV loads its pages and media from our hosting provider. To help us fix casting problems, it sends us technical playback diagnostics, such as the playback state and which item in the queue is playing. These diagnostics contain no names, email addresses, or account or device identifiers.

Support communications

If you email us, we receive the email address you use and the message, attachments, and technical details you choose to provide. Please do not send payment-card details, passwords, or sensitive health information.

2. Information Moonwheel does not request

The current app does not require a Moonwheel account and does not request access to your precise location, contacts, photos, camera, microphone, or health data. Local Network access is used only to find devices for Cast on TV. Moonwheel does not contain third-party advertising or cross-app advertising trackers, and does not upload a record of what you listen to for behavioral advertising.

3. How information is used

• To play, download, and restore access to Moonwheel content.
• To remember settings and support offline use.
• To verify subscription status and restore purchases.
• To deliver app updates.
• To provide Cast on TV and fix casting problems.
• To answer support, privacy, safety, and legal requests.
• To secure, troubleshoot, and maintain the service.

4. Sharing and service providers

We do not sell personal information. Information is shared only as needed with providers that perform services for Moonwheel:

• Apple — App Store distribution, purchases, and subscription management.
• Google — Google Play distribution, purchases, and subscription management on Android, and Google Cast for Cast on TV.
• RevenueCat — subscription status and purchase restoration.
• Cloudflare — hosting and delivery of content and the Moonwheel TV app.
• Expo (650 Industries, Inc.) — delivery of app updates.

Each provider that receives personal information from Moonwheel is required to provide the same or equal protection of that information as described in this policy. Their handling of information is also governed by their own terms and privacy notices. We may disclose information if required by law, to protect rights or safety, or in connection with a business transfer, subject to applicable law.

5. Retention and deletion

Local preferences and downloaded files remain on your device until you remove downloads, clear the app’s data where supported, or uninstall the app. Support emails are kept only as long as reasonably needed to respond, maintain a support record, prevent abuse, or meet legal obligations. TV playback diagnostics are kept only as long as needed to fix casting problems and are then deleted. Apple, Google, and RevenueCat retain purchase and subscription records under their own policies and legal obligations.

You may ask us to delete support correspondence or other personal information we control by emailing support@moonwheel.app. We may need enough information to locate the request and may retain limited records where legally required. Because Moonwheel does not currently offer accounts, there is no Moonwheel account to delete.

6. Your choices and rights

You can stop future collection at any time: don’t use Cast on TV, turn off Local Network access for Moonwheel in your device settings, or uninstall the app. You can manage or cancel a subscription through Apple’s subscription settings on iPhone and iPad, or Google Play subscriptions on Android. Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information we control, and to complain to a local data-protection authority. These rights may be subject to legal exceptions.

7. Children and family use

Moonwheel is made for parents and caregivers to use at bedtime, and it is not designed to collect personal information from children. A parent or guardian should manage downloads, purchases, casting, and support contact. If you believe a child sent personal information to us, contact us and we will take appropriate steps to remove it.

8. International processing

Service providers may process information in countries other than your own. Where required, we rely on lawful safeguards for international transfers. Mandatory privacy and consumer rights in your country remain unaffected.

9. Changes to this policy

We may update this policy as Moonwheel changes. We will post the revised policy here and update the date above. Material changes will be communicated in an appropriate way where required.

10. Contact

For privacy questions or requests, email support@moonwheel.app.